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    Teodoro Valerio

    I have had my 1403 since the middle of February. There does not look like there was a firmware update after that. I did the install and my bed heats up but my hot end does not. I am new at this, but I have not had any trouble up until now. help!

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    Eric - PB Support Team

    Hi Teodoro,

    Perhaps some of the hotend's wiring was bumped while installing the bed.  Inspect the circuit board area to make sure the hotend power and thermistor connector are fully seated.  Also inspect the hotend are where those power and thermistor connectors plug into the hotend itself. 

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    Teodoro Valerio

    Thanks for the response. Everything appears to be connected correctly. I deleted and installed cura again just in case. I did not turn on the headed bed feature so that I can test the print ability. It fires up goes to print and only checks the bed level in one place and then goes directly to print. The problem is that it does not go up on the z axis. It prints at only one level. Of course I cancelled the print and used cura to move the z axis up and down to verify it functions and it does. Any help would be appreciated.

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    Dave - PB Support Team

    Hi Teodoro, if the print begins, I assume that the hot end is now coming to temp.  The print would not start otherwise.  If the Z axis is not raising during the print, check the set screws on your Z axis coupler.  If they are loose, the motor shaft may be spinning inside of the coupler.

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