I'm having trouble placing my order

We know that it can be frustrating when you run into obstacles placing your order.  Believe us, we want to make ordering from Printrbot as easy as possible!  That's why we offer multiple payment options.  

  • Amazon Payments: If you are an Amazon shopper, this will probably be your favorite option.
  • PayPal Payments: The tried and true payment method of online ordering.
  • Credit Card Payment Troubleshooting: Make sure that your billing/shipping addresses match.
  • Affirm: 12-month financing available.  Click here for more information.

 

 

Do you ever shop on Amazon?  Use Amazon Payments to check out!

Do you have an Amazon account?  You can use the existing payment information in your Amazon account to place an order with Printrbot.  This enables you to ship to an address that does not match your billing.  

 

Select "Amazon Pay" at checkout.

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Use your Amazon login credentials when the pop-up appears.

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After signing in, you will see the shipping addresses and payment methods on record with your Amazon account.  Select your payment method and shipping address.  After accepting the terms & conditions, proceed to checkout by clicking "Place Order".

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Check out with PayPal.

  • PayPal

Slightly less flexible in terms of shipping address selection, but reliable none-the-less.  You can pay with your PayPal balance or use any credit cards/bank accounts that you have associated with your PayPal account.

 

Select "Check out with PayPal" at checkout.

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Do you ever shop on Amazon?  Use Amazon Payments to check out!

 

Use your PayPal login credentials when the pop-up appears.

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Select your payment method and then click "Continue".

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After accepting the terms & conditions, proceed to checkout by clicking "Place Order".

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Credit Card Payment Troubleshooting

The most common cause of order failure is a mismatch of Billing/Shipping addresses.  If you are paying with your credit card, be sure that your billing address matches the address associated with your bank.  Select the country in both fields where it is required.  Use only the 5 digit zip code and not the full 9 digit code.

If you have already verified this information with your bank, but continue to have trouble, try populating only the City, State, and Zip Code fields in the "Billing Address" section.  The payment tool is sensitive to capitalization and punctuation.  Inconsistencies in street addresses can cause declined payments.

If you make multiple unsuccessful attempts to place your order, your credit card statement will likely reflect "pending" charges for each attempt.  These charges will automatically remove from your statement within 3-5 business days.  If you see that your statement reflects charges for unsuccessful orders after five business days, please contact Printrbot support.

After verifying the information that your bank has on file, try using a different web browser (Chrome, Firefox, Safari, etc) if you are still unsuccessful.

Please note that the Printrbot shopping cart does not accept Visa gift cards or other pre-paid credit cards.

See also Account Password Is A Required Field

 

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